Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when completing contact forms, requesting consultations, or communicating with us. This includes: full name, email address, phone number (optional) and the content of your message or inquiry.

We also automatically collect certain technical information when you visit our site, including IP address, browser type, operating system, pages visited, visit duration and referral data. This information is collected through cookies and similar technologies, subject to your consent as described in our Cookie Policy.

2. How We Use Your Information

We use your personal information to: respond to your inquiries and guidance requests; evaluate your eligibility for federal and state programs; communicate with you about our services; improve our website and service quality; comply with applicable legal obligations in Puerto Rico and at the federal level.

3. Legal Basis for Processing

We process your personal data based on: your explicit consent (when submitting forms or accepting cookies); the necessity to fulfill a contract or provide a requested service; our legitimate interests in operating and improving our services; compliance with legal obligations under Puerto Rico and United States federal law.

4. Data Sharing

We do not sell, rent or trade your personal data with third parties for marketing purposes. We may share information with: technology service providers who help us operate the site (such as hosting and analytics services); government authorities when required by law or to facilitate your access to public programs with your prior consent; legal or accounting professionals as necessary to comply with our obligations.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. This includes the use of SSL/TLS encryption for data transmission and access controls for our internal systems.

6. Your Rights

As a Puerto Rico resident, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your personal data; withdraw your consent at any time; file a complaint with the competent authority. To exercise these rights, contact us at privacy@nexusgridpr.com.

7. Data Retention

We retain your personal data for the time necessary to fulfill the purposes described in this policy, generally no more than 3 years after your last interaction with us, unless the law requires a longer retention period.

8. Changes to this Policy

We reserve the right to update this Privacy Policy periodically. Any significant changes will be notified through a notice on our website. The date of last update will always be indicated at the beginning of this document.

9. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at: Nexusgridpr LLC, 253 Fortaleza Street, Office 4B, Old San Juan, PR 00901. Email: privacy@nexusgridpr.com.